Refund policy

VSBL Return Policy

At VSBL, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer returns and exchanges on eligible items within 30 days of delivery.

To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. For reasons of hygiene and safety, opened or used products cannot be returned unless they arrived damaged or defective.

To initiate a return, please contact our customer care team at support@vsblskincare.com with your order number and reason for return. Once approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds are issued to the original form of payment within 5 to 7 business days after we receive and inspect your return. Shipping fees are non-refundable.

Exchanges are available for the same product in a different shade or for a product of equal value. Please contact us to arrange your exchange.

We reserve the right to deny returns that do not meet the above conditions.

If you received a damaged, incorrect, or faulty item, please notify us within 15 days of delivery so we can resolve the issue promptly.

For additional questions or assistance, please reach out to support@vsblskincare.com